Handling Late Arrivals at Your Short Term Rental (2024 Edition)

The Graceful Art of Greeting Late Guests

Travel delays are an unfortunate reality. As an Airbnb host, unexpected late arrivals can throw off your schedule. However, with a little preparation and the right tools, you can ensure a smooth and positive experience for your guests, even if they land later than planned.

Staying Ahead of the Curve: Flight Tracking and Communication

Embrace Technology:

• In 2024, most airlines offer real-time flight tracking through their apps or websites. Download the apps of major airlines your location commonly sees. Use these tools to monitor your guest's flight status and anticipate potential delays.
• Proactive Communication: During the booking process, request your guest's flight information (airline and number) or estimated arrival time if they're driving.
• Open Communication Channels: Encourage guests to text or message you with updates throughout their journey - key points like landing, leaving the airport, or hitting the road (with an approximate arrival window).

Self Check-In: Keys Without Chaos (and Guest Concerns!)

The Power of Self Check-In:

• Consider offering a self check-in option using smart locks or lockboxes with unique codes. This empowers guests to arrive on their own schedule without waiting for you. Popular brands include [List of Popular Lockbox Brands - Do your research for your region].
• Clear Instructions are Key: Provide detailed instructions on accessing the property, including high-quality photos or a short video demonstrating the lockbox or smart lock system.
• Addressing Security Concerns: Guests may have concerns about self check-in security. Briefly address these in your instructions by highlighting features like unique access codes that expire after the guest's stay, and secure lockbox placements.

Empowering Self Check-In Success:

• Clear House Rules: Ensure your house rules are clear and easily accessible within your listing and check-in instructions. This reduces confusion and potential security concerns for guests.
• 24/7 Support: Let your guests know you're available for questions or assistance despite self check-in. Provide your contact information and preferred method of communication (text, phone call, Airbnb message).

Building on This Success

By implementing these strategies, you can transform late arrivals from a potential inconvenience into a seamless part of the guest experience. A little preparation and the right tools can go a long way in ensuring a positive and stress-free stay for your Airbnb guests.