How do I cancel a reservation?

Complete these steps for reservation cancellation:

  1. Log into your Futurestay Account
  2. In the top menu, click on the second tab, Reservations
  3. Click on the reservation you want to cancel
  4. Within this window, click the red Cancellation button in the right-hand corner
  5. Save changes

The reservation will still appear in your main list of reservations, but the dates will be released back to your calendar and available for another traveler to book.

Need assistance? Contact our Rental Advisory Team with any questions: 1 (888) 885-3439 or email